Terms and Conditions

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Booking times are UK times (GMT) so it is the responsibility of the customer to check the time zone differences and attend the appointment at the correct time. Once a booking is made, you have committed to making that appointment. You may request a reschedule for your appointment, but cancellations are non-refundable. At times, we may need to reschedule due to unforeseen circumstances. You understand that life or system errors happen, and we will honor the booking and reschedule you, but no refunds will be allowed. Reschedule requests can be made but more than 24 hours' notice must be given. Please be respectful. We have a zero-tolerance policy for abuse or unnecessary rude behavior. Our staff reserve the right to end the reading at any time if they feel threatened or abused in any way, or they are being recorded without authorization. If either party stops the reading, before the reading is completed, there is a no-refund policy.