Terms and Conditions

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Booking times are UK times (GMT) so it is the responsibility of the customer to check the time zone differences and attend the appointment at the correct time. Once a booking is made, you have commited to making that appointment. You may request a reschedule for your appintment, but cancellations are non-refundable. Reschedule requests can be made but more than 24 hours' notice must be given. Please be respectful. We have a zero tolerance policy for abuse or unnecessary rude behaviour. Our staff reserve the right to end the reading at any time if they feel threatened or abused in any way, or they are being recorded without authorisation. If either party stops the reading, before the reading is completed, there is a no-refund policy.